FitPoints Program Terms

1. Program Overview

The FitPoints Loyalty Program ("Program") is a rewards program offered by Total Fitness. Members earn FitPoints on prepaid supplement orders and prepaid gym memberships (one-time and auto-renewing), and can redeem them for discounts on supplement orders.

FitPoints cannot be redeemed against gym memberships or membership renewal charges. Gym memberships earn FitPoints but cannot be paid for with them.

By participating in the Program, you agree to these terms and conditions.

2. Enrollment

• Enrollment is automatic when you create an account
• You must be 18 years or older to participate
• One account per person - duplicate accounts will be merged or terminated
• Participation is free with no enrollment fees
• You must maintain an active account to earn and redeem points

3. Earning FitPoints

3.1 Supplement Orders

• 5% of the amount you pay is credited back as FitPoints (5 FitPoints per ₹100)
• Calculated on the amount actually charged, after any coupon and after any FitPoints you redeemed on the same order
• Cash on Delivery orders do not earn FitPoints. Only prepaid orders qualify
• Points are credited once the payment is confirmed

3.2 Gym Memberships

• Prepaid gym memberships earn FitPoints, whether bought as a one-time pass or with auto-renewal
• Memberships earn at the same rate as prepaid supplement orders. The points for a plan are shown on its purchase page
• Points are credited when the payment is received: once for a one-time pass, and for each billing cycle on auto-renewal, including the first
• If you turn auto-renewal off later, FitPoints already credited are yours to keep; no further renewal charges are made

3.3 Bonus Multipliers

From time to time we run bonus point promotions that multiply the points earned on qualifying supplement orders. These may include seasonal or festive boosts, category-specific offers, product-specific offers, and spend-threshold offers.

• Bonus promotions are optional and run at our discretion. There is no standing multiplier
• Any promotion currently running is listed on your FitPoints dashboard, and we will notify members when new ones launch
• Each promotion's own terms, qualifying period, and rate apply
• When more than one multiplier applies, the highest one is used (multipliers are not cumulative)

3.4 Referral Rewards

• Earn 200 FitPoints when a referred friend makes their first qualifying purchase
• Referred friend must use your unique referral code
• No limit on number of referrals

3.5 When Points Are Credited

• Supplement orders: once your payment is confirmed
• Gym memberships: when each billing cycle is charged, starting with the first
• Referral and bonus points: within 48 hours of the qualifying event

4. Point Expiration

• FitPoints expire 60 days from the date they are credited
• The expiry window is fixed when points are credited, so a change to the programme's expiry period does not shorten points you already hold
• Points are spent on a first-in, first-out (FIFO) basis, so your oldest points are used first
• Expired points cannot be reinstated
• Your FitPoints dashboard shows points expiring soon

5. Redeeming FitPoints

5.1 Redemption Value

• The current redemption setting determines the discount value of each FitPoint
• Points can only be redeemed in whole numbers

5.2 What FitPoints Can Be Redeemed Against

• FitPoints are redeemable on supplement orders only
• The current configured supplement discount limit is confirmed in your bag before applying FitPoints; shipping is excluded
• Example: on a ₹4,000 order, up to ₹400 (400 FitPoints) can be redeemed
• FitPoints cannot be redeemed against gym memberships, membership setup fees, or auto-renewal charges
• FitPoints cannot be redeemed on Cash on Delivery orders
• The remaining balance must be paid by another method

5.3 Redemption Process

• Apply FitPoints during supplement checkout, before payment
• Points are deducted once your payment is confirmed. If payment fails, no points are deducted
• Redeemed points reduce the amount you pay, so the FitPoints earned on that order are calculated on the reduced amount
• If the order is refunded or cancelled, the redeemed points are credited back to your wallet with a fresh 60-day expiry window

6. Points and Returns/Refunds

• If an order is refunded, the FitPoints earned on it are reversed
• If you have already spent those points, the reversal is limited to your current balance. Your balance will never go negative
• Any FitPoints you redeemed on a refunded order are credited back to your wallet
• Credited-back points carry a fresh 60-day expiry window from the date they are returned

7. Point Transfers and Cash Value

• FitPoints are non-transferable between accounts
• Points have no cash value and cannot be exchanged for cash
• Points cannot be sold, bartered, or transferred to third parties
• Points are not property and cannot be inherited

8. Account Termination

If your account is terminated:

• All accumulated points will be forfeited
• You will not be compensated for lost points
• Voluntary account closure: 30-day grace period to redeem points
• Involuntary termination (fraud, abuse): Immediate forfeiture

9. Fraud and Abuse

We reserve the right to:

• Investigate suspicious activity or point accumulation
• Suspend or terminate accounts engaged in fraudulent activity
• Void points earned through fraudulent means
• Take legal action for program abuse

Prohibited activities include:

• Creating multiple accounts to earn duplicate points
• Using stolen payment methods
• Exploiting system bugs or loopholes
• Purchasing products solely to earn points with intent to return

10. Program Changes and Termination

We reserve the right to:

• Modify earning rates, redemption values, or program rules
• Add or remove redemption options
• Change point expiration periods
• Suspend or terminate the program entirely

Changes will be communicated via:

• Email notification to registered members
• Website announcement
• Updated terms on this page

If the program is terminated, you will have 45 days to redeem accumulated points.

11. Disputes and Adjustments

• Report point discrepancies within 30 days of transaction
• We will investigate and respond within 7 business days
• Our decision on point adjustments is final
• Manual adjustments may be made for system errors

12. Tax Implications

You are responsible for any tax implications arising from earning or redeeming FitPoints. We recommend consulting with a tax professional if you have questions about tax obligations related to loyalty rewards.

13. Limitation of Liability

Total Fitness is not liable for any loss of points due to technical issues, system errors, or circumstances beyond our control. We will make reasonable efforts to restore lost points but cannot guarantee recovery in all cases.

14. Contact Us

For questions about the FitPoints Program: