Refund & Return Policy

1. Overview

At Total Fitness, we stand behind the quality and 100% authenticity of every product we sell. This policy outlines clear terms for returns, refunds, and order cancellations across supplements and gym memberships.

2. Nutrition Product Return Eligibility

2.1 Eligible Returns (7 Days)

You may return unopened supplements within 7 days of delivery provided:

• The product is unopened with outer seal, holographic verification sticker, and neck band 100% intact
• The product is in original condition with undamaged retail packaging
• You have the original tax invoice or order number

2.2 Non-Returnable Items

• Opened or consumed nutrition supplements (proteins, pre-workouts, creatines, vitamins)
• Products with broken or tampered safety seals
• Clearance or flash sale items marked "Final Sale"

3. Damaged, Defective or Incorrect Items

If your shipment arrives damaged or you received the incorrect flavour/variant:

• Notify us within 48 hours of delivery via email or WhatsApp
• Share clear photos/videos of the package label, outer box, and product seal
• We dispatch an express replacement immediately or issue a 100% refund with zero return fees

4. Refund Processing & Timelines

FitPoints used on refunded orders are immediately credited back to your Total Fitness rewards balance.

5. Gym Membership Refund Terms

• Before Activation: If requested within 7 days of online purchase and prior to club orientation check-in, a full refund may be issued.
• Auto-Renewal Cancellation: You can cancel auto-renewals anytime from your member dashboard with zero cancellation penalties.
• Medical Transfers: Members with medical notes can pause memberships for up to 90 days.