Gym Membership Terms

1. Membership Agreement

By purchasing a gym membership from Total Fitness, you agree to these terms and conditions. This agreement governs your use of our gym facilities, equipment, and services.

2. Membership Types

• Monthly: 30-day access
• Quarterly: 90-day access
• Half Yearly: 180-day access
• Annual: 365-day access

Promotional plans may include additional bonus days over and above the access period above. Bonus days are granted once, when the membership is activated, and are shown on the plan and on your confirmation. Renewals are billed for the standard access period only.

3. Payment Terms

• Full payment required at time of purchase
• Setup fees (if applicable) are non-refundable
• A refundable security deposit of ₹500 is payable for the access card issued for entry to the gym facility. See Section 4 for details
• FitPoints cannot be used to pay for a membership. Prepaid memberships earn FitPoints (one-time and auto-renewing) but cannot be paid for with them
• Prices are subject to change for new memberships
• Existing members' rates are locked for membership duration

4. Membership Activation

• Membership activates on your first gym visit
• Must activate within 30 days of purchase
• Bring valid ID and membership confirmation
• Photo will be taken for your access card

4.1 Access Card Security Deposit

All memberships require a refundable security deposit of ₹500 against the access card issued for entry to the gym facility. The deposit is collected at the gym when your card is issued, is held for the duration of your membership, and does not form part of the membership fee.

• The deposit is refunded in full when you return the access card in usable condition on expiry, cancellation or non-renewal of your membership
• Refunds are processed to your original payment method, or by bank transfer where that is not possible, within 7 to 10 business days of the card being returned
• If the card is lost, damaged beyond normal wear, or not returned, the deposit is forfeited in lieu of replacement cost. A replacement card may then be issued against a fresh deposit
• The access card remains the property of the gym, is issued for your personal use only, and is not transferable
• The deposit does not earn interest and is not adjustable against membership fees, renewals or any other charges
• You are responsible for reporting a lost or stolen card promptly so that it can be deactivated

5. Facility Access

• Access during operating hours of the facility as mentioned on the respective gym information pages
• Check-in required at reception
• Membership is non-transferable
• Guest passes available for Premium and VIP members at discounted prices
• Access limited to selected gym location (unless multi-gym membership)

6. Class Bookings

• Premium and VIP members can book group fitness classes
• Book up to 7 days in advance
• Cancel at least 2 hours before class start time
• Late cancellations or no-shows may result in booking restrictions
• Classes subject to availability and capacity limits

7. Auto-Renewal Memberships

7.1 How Auto-Renewal Works

• Enrollment: Optional auto-renewal available for all membership types at checkout
• Billing Cycle: Matches your membership duration (Monthly, Quarterly, etc.)
• Payment Gateway: All billing managed by Razorpay payment gateway
• Automatic Charge: Razorpay processes payment when membership expires
• Continuous Access: No interruption in gym access between renewal periods

7.2 Payment Notifications

Razorpay sends payment notifications and receipts directly to your registered email address according to their notification policies. You will receive confirmation after each successful payment. For details on Razorpay's notification schedule, please refer to their terms of service.

7.3 How to Cancel Auto-Renewal

You can cancel auto-renewal at any time:

• Online: Log in to your account → Go to "My Memberships" → Click "Cancel Auto-Renewal"
• Email: Send cancellation request to support@totalfitness.in
• In-Person: Visit any Total Fitness location and speak with staff

Important: Cancellation stops future renewals but does not refund your current membership period. You will retain access until your current membership expires.

7.4 Failed Renewal Payments

If a renewal payment fails, Razorpay will handle retry attempts according to their payment policies. You may receive notifications from Razorpay about failed payment attempts. If payment cannot be processed after their retry attempts, your membership will not renew and you may need to purchase a new membership. You can update your payment method through Razorpay's system.

7.5 Price Changes

• Membership prices may change over time
• You will be notified at least 30 days before any price increase
• New price applies to your next renewal after notification
• You can cancel auto-renewal before price increase takes effect

7.6 FitPoints on Auto-Renewal

• Each auto-renewal charge earns FitPoints, just as a one-time membership payment does
• The rate is set per plan and varies by tier and duration. Your plan's rate is shown on its purchase page
• Points for a billing cycle are credited when that cycle is charged, including the first cycle at sign-up
• If you turn auto-renewal off, points already credited remain yours; no further renewal charges are made
• FitPoints cannot be used to pay for a membership, setup fee, or auto-renewal charge. They are redeemable on supplement orders only
• Points earned on memberships follow the standard 60-day expiry rules

8. Cancellation and Refunds

8.1 Before Activation (7-Day Window)

You may request a full refund if:

• Membership has not been activated (no gym visits)
• Request made within 7 days of purchase
• Valid government-issued ID provided for verification

Note: Setup fees are non-refundable. Any FitPoints credited for the refunded billing cycle will be reversed, limited to your available balance.

8.2 After Activation - No Refunds

Once your membership is activated (first gym visit), it becomes non-refundable. This applies to:

• All membership types (Monthly, Quarterly, Half-Yearly, Annual)
• All membership tiers (Basic, Premium, VIP)
• Both one-time and auto-renewal memberships
• Partial or unused membership periods

8.3 Cancelling Auto-Renewal

For auto-renewal memberships:

• You can cancel auto-renewal anytime from your account settings
• Cancellation stops future renewals immediately
• Current membership period is non-refundable
• You retain access until the end of your current paid period
• No refund for unused days in current period

8.4 Exceptional Circumstances

Refund requests may be considered on a case-by-case basis for:

• Medical reasons: Serious injury or illness preventing gym use (doctor's certificate required)
• Relocation: Permanent move outside 50km radius of all Total Fitness locations (proof of address required)
• Facility closure: Permanent closure of your gym location with no alternative nearby

All exception requests require:

• Written request with supporting documentation
• Submission within 30 days of circumstance occurrence
• Management approval (not guaranteed)
• If approved, pro-rated refund minus ₹500 processing fee

8.5 Refund Processing

If a refund is approved:

• Processed within 7-10 business days of approval
• Refunded to original payment method
• FitPoints used will be deducted from your account
• Membership access terminated immediately

9. Member Conduct

Members must:

• Wear appropriate athletic attire and closed-toe shoes
• Use equipment properly and safely
• Wipe down equipment after use
• Respect other members and staff
• Follow all posted gym rules and staff instructions
• Not engage in disruptive or inappropriate behavior

10. Health and Safety

• Consult physician before starting exercise program
• Inform staff of any medical conditions
• Use equipment at your own risk
• Report injuries or equipment issues immediately
• Follow all safety guidelines and warnings

11. Liability Waiver

By using our facilities, you acknowledge that physical exercise involves inherent risks. You agree to assume all risks and waive any claims against Total Fitness for injuries or damages, except those caused by our gross negligence or willful misconduct.

12. Termination by Total Fitness

We reserve the right to terminate membership for:

• Violation of gym rules or terms
• Disruptive or inappropriate behavior
• Damage to property or equipment
• Harassment of members or staff
• Fraudulent activity

Terminated members may receive pro-rated refund at our discretion.

13. Contact Us