Privacy Policy

1. Introduction

Welcome to Total Fitness ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, purchase products from our nutrition store, or use our gym facilities.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase from our nutrition store
• Purchase a gym membership
• Participate in our FitPoints loyalty program
• Book fitness classes
• Contact customer support
• Subscribe to our newsletter

This information may include:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Date of birth
• Profile picture
• Payment information (processed securely through Razorpay)
• Gym membership details and visit history
• FitPoints transaction history
• Product reviews and ratings

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (for gym location services)
• Cookies and similar tracking technologies

2.3 Third-Party Authentication

When you sign in using Google OAuth or other third-party authentication services, we receive basic profile information such as your name, email address, and profile picture as permitted by your privacy settings with that service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your nutrition product orders
• Membership Management: To manage your gym memberships and class bookings
• FitPoints Program: To administer our loyalty program, track points, and process redemptions
• Payment Processing: To process payments securely through Razorpay
• Customer Support: To respond to your inquiries and provide assistance
• Marketing: To send promotional emails about new products, special offers, and gym updates (with your consent)
• Personalization: To personalize your experience and recommend products
• Analytics: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud and unauthorized access
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Payment Processor
• Email Services
• Cloud Storage
• Shipping Partners

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Secure hosted cloud infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at support@totalfitness.in

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain FitPoints transaction history

After this period, we will securely delete or anonymize your information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: